Service Coordinator

Take the lead behind the scenes

At CREON, we design, build and maintain control rooms where overview and continuity are essential. These include emergency control rooms and high end control rooms for logistics, defence, ports and energy. To keep these environments reliable, well organised service is crucial.

As a Service Coordinator, you ensure that service requests, incidents and questions are handled carefully and professionally. You maintain overview, coordinate actions and make sure customers know exactly where they stand. Your impact is felt every day, often behind the scenes but always essential.

Why work as a Service Coordinator at CREON

At CREON, control means calm, clarity and trust. You are given the space to take responsibility and shape your role in a way that fits you. You work with customers, not just for them, contributing to solutions that truly matter.

What you can expect from us:

A competitive salary aligned with your experience and expertise

27 vacation days, with the option to purchase additional days

Flexible working hours and the option to work partly from home

A solid pension plan, because you want things well arranged for later, too

A company laptop and business phone arrangement

Training and education tailored to your ambitions

Informal get-togethers, team events and an annual profit-sharing bonus

Working in a close-knit team with strong expertise, short lines and down-to-earth humour

Daily fresh fruit, sports discounts and participation in our bike scheme

An ergonomic (home) workspace, including sit-stand desk, monitor(s) and office chair

The role in practice

In this role, you are the link between customers and the technical team. You combine structure with communication and ensure that every service interaction runs smoothly from first contact through to completion.

This includes

Manage the service inbox and handle phone contact with customers in case of incidents
Plan service visits and arrange access to customer locations
Collect all required system and site information in advance
Coordinate the approach with sales and other colleagues
Complete administrative follow up after service visits, from work orders to invoicing
Identify recurring issues and share insights with design and engineering teams

You also take the lead in complaint handling:

Register complaints and prepare clear reports
Investigate root causes together with colleagues from sales, operations and design
Propose improvement actions based on findings
Keep customers informed throughout the process and ensure accurate documentation

What you bring with you

You take responsibility, enjoy keeping an overview and feel comfortable in a role that involves coordination and communication.

Completed vocational education, for example in electrical or mechanical engineering
Affinity with technology and technical systems
Strong command of Dutch and sufficient proficiency in English
Comfortable working with MS Office and strong organisational skills
Available for at least 32 hours per week
Proactive, results driven and communicatively strong

Curious to learn more? Let us meet

Interested in what your role as a Service Coordinator at CREON could look like? Imke Segers (HRM) will be happy to tell you more. Feel free to call or email +31(0)6 5136 8465 or imke@creon.eu, or simply drop by for an informal introduction with a cup of coffee and a look behind the scenes.

Take control. Enter CREON.

Acquisition in response to this vacancy is not appreciated.

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