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Quality does not happen by chance. It is not only found in assembly or installation. It starts earlier. With decisions. With agreements. With the way you purchase.
Within CREON, Operations & Purchasements plays a decisive role in this process. Not visible in the control room, but clearly reflected in the final result.
Two moments of control
For Marina van der Wal, quality control begins at two moments. “It starts with checking the order confirmations from suppliers,” she explains. “That is our first internal check.”
Specifications must be correct. Quantities must be correct. Finishes must be clearly specified. Any ambiguity in an order can lead to deviations in delivery. The delivery date must also match our planning, something we continuously monitor with our suppliers.
The second moment is incoming inspection. As soon as components arrive, they are checked for completeness and possible damage. This happens immediately, so any deviations become visible as quickly as possible. “The earlier you detect something, the easier it is to resolve.”
Supplier as an extension of your quality
A large part of her work involves collaboration with suppliers. The focus here is on quality and delivery reliability.
“It is important for us that a supplier keeps their commitments, because our delivery times depend on it.”
For components such as powder coated metal frames, high quality finishing is essential. That is why these parts are inspected very carefully upon arrival. If something does not meet the agreed standard, we start a conversation with the supplier. Together we look at improvement points and document agreements to prevent any misunderstandings.
CREON also regularly visits suppliers. During these visits we gain insight into the production process and discuss where potential bottlenecks may occur. By understanding the process, we can take this into account when planning our projects.
Suppliers are evaluated annually, ensuring that quality remains a structural topic of discussion and development.
For critical components, CREON also avoids relying on a single supplier. Instead, we work with a carefully selected network of suppliers who all meet the same quality standards that CREON applies. When necessary, we can therefore switch to another partner. This provides additional security and helps us remain in control.
No compromise under pressure
“We aim to be a 9+ organisation. That requires close coordination between Purchase and project management. How urgent is the issue? What does it mean for the planning? One thing remains clear: quality is never compromised. We do not step away from that principle under pressure,” Marina proudly explains.
Marina is In Control
What Van der Wal appreciates most is the way CREON approaches quality. “We strive for the highest possible standard. Quality is a top priority, and we do everything we can to achieve the level we promise.”
This is where in control becomes visible here as well. In clear agreements. In open dialogue. In standing firm under pressure. We maintain control over what comes in, so the end user can rely on CREON’s 24/7 solutions.
