Take the lead behind the scenes

At CREON, we design and build control rooms for those who operate at the heart of safety and efficiency – from Bol.com and Nike to police units, 112 emergency centers, air traffic control, ports, and traffic command centers. These are places where decisions matter. And behind every smooth operation, there’s a service coordinator making it happen – you.

The role: Service Coordinator

You are the link between our clients and our technical teams. You keep the engine running by ensuring all service requests are handled with precision, speed, and care. You don’t just coordinate — you create calm in complexity.

Your responsibilities:

Service coordination:

• Manage service emails and handle incoming client requests by phone.
• Schedule site visits and arrange access to client locations.
• Prepare service assignments with all the right documents and technical info.
• Align with the sales team on client-specific expectations.
• Finalize service reports, log incidents, and handle financial administration.
• Spot patterns in technical issues and feed these insights back to design and engineering.

Complaint handling:

• Log and analyze complaints; draft detailed reports.
• Work with sales, operations, and R&D to identify root causes and decide if changes in design or construction are needed.
• Keep clients informed throughout the process and archive all documentation properly.

What you bring:

• MBO degree in a technical field (e.g., mechanical or electrical engineering).
• Affinity with technology and service environments.
• Fluent Dutch and basic English skills.
• Comfortable working with MS Office; strong organizational skills.
• Available for a minimum of 32 hours per week.
• Key traits: proactive, structured, communicative, result-oriented, and hands-on.

Why join CREON?

We don’t just offer a job — we offer a mission. At CREON, your ideas are heard, your work has real impact, and your growth matters. You’ll work at unseen yet vital locations and be part of a team that values excellence, teamwork, and the occasional celebratory treat.

Ready to take control?

Send your story to imke@creon.eu or call Imke Segers (HRM) at +31 6 5136 8465. We’d love to welcome you for coffee — and a behind-the-scenes look at what makes CREON so unique.

Acquisition in response to this vacancy is not appreciated.