The regional dispatch rooms of Limburg North (Venlo) and Limburg South (Maastricht) have merged to form a joint dispatch centre. The new ‘112 Dispatch & Service Centre Limburg’ is located in Maastricht. By bringing the various disciplines together under one roof, communication lines have been shortened and closer cooperation between ambulance services, the fire brigade, police and the Royal Netherlands Marechaussee has been established.
Cooperation of national dispatch rooms
The Maastricht dispatch centre is the first national emergency room realized in the Netherlands. The National Dispatch Room Cooperation (LMS) is responsible for the management and operations of the dispatch rooms. LMS ensures the continuity and quality of the operational information systems. Under the management of LMS, 10 control rooms are realized in the Netherlands.
The LMS workstations
Setting up the new emergency room workplaces was part of the renewing of the building. CREON provided a suitable proposal based on the SPLIT workplace. The 56 height-adjustable workstations, comprising 30 emergency room workstations and 26 service centre workstations, include separate height and depth adjustment of the monitors. A PETfelt acoustic panel in the corporate colors and with the LMS logo has been incorporated behind the monitors. A PETfelt acoustic panel in the corporate colors and with the LMS logo has been incorporated behind the monitors. Color-coded signal lighting indicates both the discipline behind the desk and the (telephonic) availability of the centralist. Designed by CREON, the LMS workstations are the new standard for all control room workstations. In the future, all national control rooms must work on the same workstations and with the same systems so that they can take over each other’s work in case of emergency.